Pool Chemical Products

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Telephone 0845 8722732

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Terms and Conditions

The parent selling company of poolchemicalproducts.co.uk is Biochemica UK Limited, Unit 4 Daimler Drive, Cowpen Lane Industrial Estate, Billingham, TS23 4JD.

The company registration number is 6300500. VAT number is 901 1286 67.


All prices on the website include VAT at 20%.

The invoice/dispatch note will show VAT separately.

Telephone orders will incur a surcharge. 


The charges for delivery are as follows for UK Mainland:

FREE P&P. Usually next working day (if ordered before 2pm).

In the event of conditions by third parties e.g. weather/courier problems, next day delivery may not always be possible. Orders reaching us by 2pm will usually be dispatched the same day and orders received after 2pm will be dispatched the following day.


Should you have a complaint about any element of our goods or services, please contact us straight away on 0845 8722732.

Return of Damaged, Faulty or Wrongly Ordered Goods

Before making your purchase, please review our terms and conditions regarding the return of damaged, faulty or wrongly ordered goods on our Returns and Exchanges page.

Refunds and Cancellation

Before making your purchase, please review our terms and conditions regarding, refunds and cancellations on our Returns and Exchanges page.

Security and Privacy

Biochemica UK Ltd (poolchemicalproducts.co.uk) uses RBS WorldPay for a secure online shopping service which allows easy ordering and payment for all your swimming pool, hot tub and spa products. Personal details you supply to enable us to process and confirm your order are held on our secure site and we will not disclose any of your information to any third parties. 

Conditions of Use

Definitions: 'Products' means the products described in any order made via the poolchemicalproducts.co.uk website. 'Site' means the current live version of the www.poolchemicalproducts.co.uk website as maintained on the world wide web.

poolchemicalproducts.co.uk is an online store of Biochemica UK Ltd. poolchemicalproducts.co.uk and its contents are designed to comply with UK laws and regulations. Biochemica UK Ltd makes no representation that any information contained in this site is relevant or appropriate to other locations. This Site offers you the option of viewing information about poolchemicalproducts.co.uk. If you choose to view this information you are accepting that poolchemicalproducts.co.uk is supplying this information at your individual request. Use of this Site is at your own risk. Neither Biochemica UK Ltd nor any other party involved in creating, producing or delivering the Site is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, the Site.

This includes damages to, or viruses that may infect your computer equipment. Without limiting the foregoing, everything on the Site is provided to you 'as is' without any warranties or merchantability, fitness for a particular purpose, or non-infringement. Please note that some jurisdictions may not allow the exclusion of implied warranties so check your local laws. The copyright to the contents of this Site belongs to Biochemica UK Ltd. Users may download materials for their own personal, non-commercial use, provided all copyright and other proprietary notices are kept intact. The copying, redistribution, re-posting, publication, adaptation or alteration of any part of this Site for any public or commercial purposes is prohibited without written prior permission from Biochemica UK Ltd.

Images of people or places displayed on the Site are either the property of, or used with permission by, Biochemica UK Ltd. The use of these images by you is prohibited unless specifically permitted by these Conditions of Use or by specific permission elsewhere on the Site. Unauthorised use of images may violate copyright, trademark, privacy and/or publicity laws as well as communications regulations and statutes.

Technical information provided on this site is for guidance only. Before making any changes to your pool you should check with the pool installer that it is suitable for your pool.

Personal information voluntarily submitted to Biochemica UK Ltd via the Site may be used by Biochemica UK Ltd. Any communication or material which you transmit to Biochemica UK Ltd through this website or otherwise via the internet will be treated as non-confidential. Any communications and other material which you send to Biochemica UK Ltd are and shall remain the property of Biochemica UK Ltd and may be used for any purpose whatsoever, commercial or otherwise without compensation.

We will never forward your information without your consent. This Site may contain links to other Sites. Biochemica UK Ltd is not responsible for the content of any other Site or for ongoing review of other Sites. The inclusion of any link to such Sites does not imply endorsement by Biochemica UK Ltd. Your linking to any other Sites is at your own risk. Hyper-linking to this Site, in any manner, may not be permitted without Biochemica UK Ltd written permission.

Biochemica UK Ltd does not represent or warrant that this, or any Site to which ours is linked, will be accessible or available on a timely basis, or that access to the same will be uninterrupted or error free. Biochemica UK Ltd reserves the right to cancel orders whereby the customer address does not match the delivery address. Biochemica UK Ltd also reserves the right to request clearance of payment prior to dispatching goods in the form of a bank transfer. It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.

We track the electronic 'fingerprints' of every order placed on poolchemicalproducts.co.uk to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website. Biochemica UK Ltd reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on poolchemicalproducts.co.uk.

Biochemica UK Ltd attempts to include accurate and relevant information on this Site, but cannot undertake to encompass all such data. It assumes no responsibility for any errors or admissions in the content of the Site. poolchemicalproducts.co.uk only sells products of high quality. This site, and the conditions above, is governed by the law of England and Wales. The English courts would resolve any disputes arising from this site.